Cancellation conditions are specified both in each product sheet and in the order confirmation email.
Unless otherwise specified, products on sale are to be considered non-changeable and non-refundable.
Any requests to change or cancel orders are to be submitted to the following contact form.
We will get back to you within 24 hours. Cancellation is guaranteed if requested by 12 pm on the due date.
After the deadline has passed, the reservation is in no way cancelable or refundable.
For purchases made using welfare credit: If the itinerary includes free cancellation, a non-cumulative discount code will be issued, which can be used only at Triabala.
If you have stipulated the YOLO cancellation policy and would like to cancel your reservation, if reasons permit, you will need to open a claim to request a refund of the fee paid. Visit this article to learn more.